FAQ

Frequently Asked Questions

Do you make all jewelry by hand?
Yes, every piece in Jorélle is handcrafted with care. We work with silver, beads, gemstones, ceramics, and other natural materials to create unique designs.

Are all items one of a kind?
Most of our jewelry is produced in very limited quantities, and many pieces are truly one of a kind due to the uniqueness of natural stones and artisanal techniques.

Where is your jewelry made?
All pieces are handmade in Europe by skilled artisans.

Do you ship internationally?
Yes, we ship across Europe and to most international destinations. Shipping costs and times vary depending on location.

What materials do you use?
We use high-quality materials such as sterling silver, natural stones, ceramics, glass beads, and other durable components. Each product description specifies the materials used.

How do I care for my jewelry?
Avoid direct contact with water, perfumes, and chemicals. Store your jewelry in a dry place, ideally in a soft pouch or box. Silver pieces can be polished with a soft cloth to restore shine.

What if my item looks slightly different from the photos?
Since each piece is handmade, small variations in color, texture, or shape are natural and highlight the uniqueness of your jewelry.

Do you accept returns or exchanges?
Yes, we accept returns within 14 days of delivery if the item is unworn and in its original condition. Custom or personalized orders are non-refundable.

How long does shipping take?
Orders within Europe typically arrive within 5–10 business days. International orders may take longer depending on the destination and customs.

Can I request a custom design?
We occasionally accept custom orders depending on availability and materials. Please contact us to discuss your idea.